Shipping policy

Shipping & Delivery

Where we ship

Scandicart ships across Denmark and to selected EU countries. The destinations and shipping methods available for your order are always shown at checkout before you pay.

Shipping costs

Shipping costs are calculated at checkout based on the items in your cart, the delivery destination and the shipping method. The final shipping cost is always shown before you confirm your order.

Where your order ships from

Depending on the item, products are shipped from Scandicart stock or directly from our selected European supplier partners. In all cases, Scandicart remains your single point of contact from order to delivery — for any question about your order, you always deal with us.

Delivery times

Most orders arrive within 3–8 working days. This covers two stages: we prepare and dispatch your order (1–3 working days), and the carrier delivers it (2–5 working days). Some deliveries may take a little longer, for example when an item ships from a partner further away. If anything is going to take longer than expected, we'll email you with an updated date — we'd rather tell you than leave you wondering. You will receive tracking information as soon as your order ships.

Orders in multiple packages

Some orders arrive in more than one package when items are prepared and shipped from different locations. Where this happens, you receive separate tracking for each shipment where available, so you can follow every part of your order.

Tracking

When tracking is available, you receive tracking information by email once your order has shipped. If you ordered while logged in, you can also follow your order from your account on our website. If tracking hasn't arrived, check your spam folder first — and otherwise contact us with your order number.

If your order is delayed or missing

If your order hasn't arrived within the estimated delivery window, contact us at hello@scandicart.eu with your order number and we will track down your package.